Delivery Information

• Q. Are receipts sent with deliveries? *
  A. Yes. Your receipt/invoice will arrive with your packaged goods. You will need this in case you wish to return goods.

Q. Can I order goods to a different address from my home address?
A. Yes. When placing an order, the form on the website walks you through how to stipulate both your home address and the address for receipt of the order.

This facility can be found within the Modify My Details section.

Q. How much is postage and packing in the UK?
A. P&P is a set amount of £6.00 per order (UK only), regardless of the size of the order.

Q. How much is postage and packing to European countries?
A. Go to Customer Information for further information.

Q. I have received my order, but where is my receipt?
A. Your receipt should have arrived with your packaged goods. You will need this in case you wish to return goods. If your receipt is not present, we can send you a copy receipt in the post.

Q. I haven’t received the goods ordered on the internet yet. Where are they?
A. We make every effort to ship orders received before 12:00pm the same day.
UK only: Our chosen carriers ensure that your order is received the next working day.
If there are further problems then contact us and we will investigate the non-delivery on your behalf.

Q. I was out when my goods were meant to be delivered, but I can’t get to the local Royal Mail headquarters. What can I do?
A. Royal Mail will have left a card with a contact number for redelivery to your address or, for a small charge to yourself; they will redeliver your order to a local Post Office branch near you.

Q. I was out when my goods were meant to be delivered, but I can’t get to the local Securicor headquarters. What can I do?
A. Securicor will have left a card with a contact number for redelivery to your address.

Q. What is the delivery time to European countries?
A. Go to Customer Information for further information.

Q. Where do Scalextric deliver to in Europe?
A. Scalextric online shop delivers to the UK and Republic of Ireland only at present. Go to Customer Information for further information.

Q. Where do you deliver to in the UK?
A. We deliver to the whole of the UK. However, there are some exceptions, which are listed below in postcode area:

Next working day by 5.30pm:
AB30-56 - Aberdeen
IV21-28, 40, 52-54 - Inverness
KW1-14 - Orkney
PA28-40 - Argyll
PH15, 17-41 - Perthshire Islands
HS1 - Stornoway (Lewis)
KA27 - Arran
KA28 - Cumbrae
KW15 - Kirkwall Town
KW16 - Stromness Town
PA41 - Gigha
PA42-49 - Islay
PA60 - Jura
PA77 - Tiree
ZE1 - Lerwick (Shetlands)

Two working days by 5.30pm:
GY1, 9 - Herme and Sark
HS2 - Lewis
HS3 - Harris
HS4 - Scalpay
HS5 - Leverburgh
HS6 - North Uist
HS7 - Benbecula
HS8 - South Usit
HS9 - Castlebay (Barra)
IV41-51, 55-56 - Skye
PA61 - Colonsay
PA62-75 - Mull
PA76 - Iona
PA78 - Coll
ZE2-3 - Shetlands

Three working days by 12pm:
Channel Islands not mentioned elsewhere

Three working days by 5.30pm:
KW16-17 - Orkney
PH42 - Eigg and Muck
PH43-44 - Rhum and Canna