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COVID-19 UPDATE: Our web shop currently remains open to customers. We are constantly reviewing this in light of government advice and in discussion with our fulfilment partners. However, delays in local delivery may occur which are outside of our control - we apologise in advance for this.

Contact Us

Send us an enquiry

Due to the unprecedented circumstances the country finds itself in, our teams are now working remotely. This does mean that customer service access is limited.  

For all other enquiries and to point your query in the right direction, we would appreciate if you could email customerservices.uk@hornby.com who will ensure it is forwarded to the relevant department.

We apologise for the inconvenience this may cause you, and we hope to return to a normal service as soon as the current circumstances allow.


Contact us by completing the email form below. 

Our details

Phone: +44 (0)1843 233512

Email: customerservices.uk@hornby.com

Customer Services
Hornby Hobbies Ltd
Enterprise Road
Westwood Industrial Estate
Kent CT9 4JX

Customer Services hours:
Monday to Wednesday 9.00am to 1.00pm

Technical services: +44 (0)1843 233525
Email: technicalservices.uk@hornby.com
Monday to Wednesday 9.00am to 1.00pm

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Club contacts

Clubs helpline: 01843 233512 

Clubs email: newclubs@hornby.com

Hornby Visitors Centre  Scalextric Support

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