Can I order goods to a delivery address different to my home address?
I haven't received the goods I ordered yet. Where are they?
I was out when my order was meant to be delivered, how do I rearrange delivery?
If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.The card will also give a website address where you can arrange for a convenient delivery time. If you experience further problem please telephone Customer Services on 01843 233512 or email firstname.lastname@example.org.
What is the delivery time within the UK?
Please allow 3-5 working days for UK delivery following the day you placed your order.
What is the delivery time to countries outside the UK?
Europe - 5-7 days
Rest of World - 7-10 days
How much is postage and packing?
Our worldwide delivery rates are as follows:
|United Kingdom||£4.98||FREE when you spend over £50|
|Ireland, France, Belgium, Germany, Netherlands||£12||FREE when you spend over £150|
|Austria, Denmark, Italy, Sweden, Finland, Portugal||£17||FREE when you spend over £160|
|Bulgaria, Canada, Croatia, Czech Republic, Greece, Poland, Slovenia, USA||£30||FREE when you spend over £200|
|Hong Kong, Malaysia, Japan, Philippines, Romania, Singapore||£50||FREE when you spend over £125|
|Argentina, Australia, Chile, India, Iceland, New Zealand, Switzerland, South Africa||£50||FREE when you spend over £250|
Can I order goods for delivery to a P.O Box or automated parcel locker?