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Delivery

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When is the last date I can place my order for delivery before Christmas?

Can I order goods to a delivery address different to my home address?

I haven't received the goods I ordered yet. Where are they?

I was out when my order was meant to be delivered, how do I rearrange delivery?

What is the delivery time within the UK?

What is the delivery time to countries outside the UK?

How much is postage and packing?

Can I order goods for delivery to a P.O Box or automated parcel locker?

 

Read more about how to track your parcel here

 

When is the last date I can place my order for delivey before Christmas?

Order before midnight (GMT) on Monday 17th December for UK Christmas Delivery*.

For delivery outside of the UK, please see below:

Ireland - before midnight (GMT) on 13th December 

Europe - before midnight (GMT) on 16th December

ROW - before midnight (GMT) on 10th December

 

*Please note this is a recommended latest order date, we cannot guarantee any deliveries before Christmas

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Can I order goods to a delivery address different to my home address?

Yes, you can set a separate delivery address when you checkout.

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I haven't received the goods I ordered yet. Where are they?

Please allow up to 3 working days for UK delivery following the day you placed your order. Free UK P&P when you spend over £30. If your delivery has not arrived within 5 working days, please contact Customer Services on 01843 233512 or by email at customerservices.uk@hornby.com.

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I was out when my order was meant to be delivered, how do I rearrange delivery?

If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.The card will also give a website address where you can arrange for a convenient delivery time. If you experience further problem  please telephone Customer Services on 01843 233512 or email customerservices.uk@hornby.com.

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What is the delivery time within the UK?

Please allow up to 3 working days for UK delivery following the day you placed your order.

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What is the delivery time to countries outside the UK?

Europe - 5-7 days

Rest of World - 5-10 days

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How much is postage and packing?

Our worldwide delivery rates are as follows:

CountriesDelivery CostOffers
United Kingdom £4.98 FREE when you spend over £50
Ireland, France, Belgium, Germany, Netherlands £12 FREE when you spend over £150
Austria, Denmark, Italy, Sweden, Finland, Portugal £17 FREE when you spend over £160
Bulgaria, Canada, Croatia, Czech Republic, Greece, Poland, Slovenia, USA £30 FREE when you spend over £200
Hong Kong, Malaysia, Japan, Philippines, Romania, Singapore £50 FREE when you spend over £125
Argentina, Australia, Chile, India, Iceland, New Zealand, Switzerland, South Africa  £50 FREE when you spend over £250
 
 
Please note, local customs charges may also apply.
 
Can't see your country? Please view the full list of countries that we deliver to.

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Can I order goods for delivery to a P.O Box or automated parcel locker?

Unfortunately we cannot deliver to a P.O Box or automated parcel locker - there must be someone present to sign for your parcel.

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