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SCar keeps stopping on two pieces of track and slow cars

Hi

ive got the track setup and im having a couple of issues to say the least, I hope somebody can please help...?

firstly, I have two 1/4 bends that the cars stop on, mainly on one slot and secondly, the cars dont always seem that fast when they are moving, to a point where the controller is held full and yet some other times, they’re quite fast and what you’d expect.

any ideas please as I feel the set is faulty and thinking of sending back.

thanks

TBG

 

woodcote

693 posts

Hi TBG. That’s disappointing your set isn’t working as you’d hoped.

 

I looked back at your other posts and reminded myself you have the ARC Air Le Mans set with the two Porsche RSR cars. There could be a few things that could be wrong. The first thing to do is to check you are still getting the same problems if you’re not using the app. If you are, it’s not a problem with the app. If the problems disappear without the app, then the app is the problem. Let us know what happens.

 

One other question is whether this started the first time you used the set and has always happened - or whether the set worked okay and then developed the problem or a small issue got worse. That will help diagnose the problem. And am I reading what you say correctly, that both cars have exactly the same problems on the same parts of the track?

 

I seem to remember similar issues with some sets which were car and track problems. The first thing to do is check all your track connections are tight - that the clips ‘click’ in place. When the track is new, they may need quite a strong push to get that click - and there should be no gap when you gently try and pull the sections apart. The second is to check if any of the rail tabs are loose - there is a video of how to do that on this page: https://www.scalextric.com/uk-en/support/track-maintenance

 

Then there’s the cars. Some of the newer cars like the Porsche can sometimes get hung-up on the track - the ‘blister‘ over the gear at the back touches the track. If the car stops with the wheels spinning, that is most likely the problem. However, there may be other issues with the cars, such as the braid plate becoming misaligned (especially if the car is pushed backwards). Check the plate is pushed back into the guide and is seated exactly over the circular fitting underneath - that’s diagram 8 of the braid changing instructions in the set, or in this video: https://www.scalextric.com/uk-en/support/car-maintenance

 

I’m presuming the cars haven’t done many laps, so wear and tear is not an issue. Likewise, the track is new and shiny?

 

I hope that helps.

gorp

608 posts

The set is not faulty.

The assembly/alignment is most likely causing a common conductivity problem, which still happens here occasionally. 

Get out a ruler and measure if track is properly alligned along edges and distance apart.

Here place a small dab of vasoline on each rail connector when assembling , while others favor jumper wires.

Also personally use a flat track only, no over and unders.

Clean the rails occasionally.

Track is never placed on carpet and not walked over or bent.

Even a track set on a table, with the excitement of racing, can become out of alignment.

@woodcote

Hi TBG. That’s disappointing your set isn’t working as you’d hoped.

 

I looked back at your other posts and reminded myself you have the ARC Air Le Mans set with the two Porsche RSR cars. There could be a few things that could be wrong. The first thing to do is to check you are still getting the same problems if you’re not using the app. If you are, it’s not a problem with the app. If the problems disappear without the app, then the app is the problem. Let us know what happens.

 

One other question is whether this started the first time you used the set and has always happened - or whether the set worked okay and then developed the problem or a small issue got worse. That will help diagnose the problem. And am I reading what you say correctly, that both cars have exactly the same problems on the same parts of the track?

 

I seem to remember similar issues with some sets which were car and track problems. The first thing to do is check all your track connections are tight - that the clips ‘click’ in place. When the track is new, they may need quite a strong push to get that click - and there should be no gap when you gently try and pull the sections apart. The second is to check if any of the rail tabs are loose - there is a video of how to do that on this page: https://www.scalextric.com/uk-en/support/track-maintenance

 

Then there’s the cars. Some of the newer cars like the Porsche can sometimes get hung-up on the track - the ‘blister‘ over the gear at the back touches the track. If the car stops with the wheels spinning, that is most likely the problem. However, there may be other issues with the cars, such as the braid plate becoming misaligned (especially if the car is pushed backwards). Check the plate is pushed back into the guide and is seated exactly over the circular fitting underneath - that’s diagram 8 of the braid changing instructions in the set, or in this video: https://www.scalextric.com/uk-en/support/car-maintenance

 

I’m presuming the cars haven’t done many laps, so wear and tear is not an issue. Likewise, the track is new and shiny?

 

I hope that helps.

Hi agin woodcote, and thanks again for your help.

When i initially set the track up, in a basic two straights and two bends arrangement, this was without the app and the cars were doing the same then on what i assume is the same two bends. (there are some tyre marks on these bits of track!) so at the moment, i'm not convinced it is the app but i will try again.

its a good point about the clips but they did appear to be clicked in properly, I'll be sure to check that next time but having said that, when the cars travel a lot faster, the clips hadn't changed.

As regards the plate, again i will check but with the cars being brand new, I don't feel this is the route cause and simialry, the track is new so no issues there, excpet for the two bends!

I'll try and set up again tomorrow , with and without the said bens, and see what is what, but thanks again.

What about calibration of the cars, does that impact on any of this? 

TBG

@gorp

The set is not faulty.

The assembly/alignment is most likely causing a common conductivity problem, which still happens here occasionally. 

Get out a ruler and measure if track is properly alligned along edges and distance apart.

Here place a small dab of vasoline on each rail connector when assembling , while others favor jumper wires.

Also personally use a flat track only, no over and unders.

Clean the rails occasionally.

Track is never placed on carpet and not walked over or bent.

Even a track set on a table, with the excitement of racing, can become out of alignment.

thanks gorp, i'll post again when i know what is what.

woodcote

693 posts

Hi TBG. Many thanks for that extra info. Sounds like it isn't the app if the problem happens when the app is not running. If it is just two pieces of track that's causing the problem, I doubt if it's the cars or the powerbase either. However, I do recommend checking the braid plate, just in case. Sometimes they are misaligned from the factory.

 

Next time you have the set out, you could identify the two pieces that are a problem (swap all the curve pieces in and out in the oval layout) and then give them a very good look over. Check for loose tabs (as in the video I linked to), raised rails (ie not flush with the track surface), the metal connectors looking different to the other pieces of track. There should be some useful tips in the set instructions too. If you can't see anything that could be fixed, but everything is working fine without them, my plan would be to buy replacements and/or contact Customer Services to see if they can replace them. Then you should be good to go.

 

As for calibration - what that does is to set the minumum speed for each car so that some of the features in the app (out of fuel, blown tyres, weather, engine problems, other 'incidents') can be used fully. It ensures the car goes round, but at a minimum speed. It only has an effect when running the app and when those incidents are activated. Calibration does not determine maximum speed, that's another menu choice, buried deep in the race set-up.

 

Hope that helps.

Hi

 

Thanks and it looks like it is the one track piece that is causing issue although the one car has decided not to work now after is was going at a good speed, at what you'd expect.

This is really frustrating.. I feel like binning the lot.

Hi

 

Thanks and it looks like it is the one track piece that is causing issue although the one car has decided not to work now after is was going at a good speed, at what you'd expect.

This is really frustrating.. I feel like binning the lot.

@The Boy Green

Hi

 

Thanks and it looks like it is the one track piece that is causing issue although the one car has decided not to work now after is was going at a good speed, at what you'd expect.

This is really frustrating.. I feel like binning the lot.

Right, im back in the game. The brading wasnt right. How frustrating and I'll call tomorrow about the track. Phew

woodcote

693 posts

Hi TBG. Glad you got the car going again. Keeping an eye on the braids is important, as they do get wonky with use. Plus some basic maintenance to keep the cars running well. That‘s half the fun - honestly! However, I can appreciate you want everything working fine from the start, as it should do. Hopefully Scalextric Customer Services can sort you out with a replacement curve piece and the set will work perfectly. As for routine maintenance and trouble-shooting, the set instructions are good to keep handy as a reference.

 

Have fun!

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