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COVID-19 UPDATE: Our web shop currently remains open to customers. We are constantly reviewing this in light of government advice and in discussion with our fulfilment partners. However, delays in local delivery may occur which are outside of our control - we apologise in advance for this.

SEmails not being received from website


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Has anybody else not received emails confirming orders or pre orders in the last couple of days?  Also, when I enquired with customer services why I hadn’t received discount they kindly told me yet another payment hadn’t gone through for another, different, pre order I had updated the card details for.  Had I not raised the query i’d never have known my pre-order wasn’t going through without checking my order status as I had no email for that either.  Customer service emails are fine and Sue Thorley there has sorted me out.



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