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SARC Pro firmware issue...HELP

dd213

9 posts

I bought a slot it Slot it SCP2 with O2 cartridge and updated my pb with a slot it packet and now its solid red and nothing works...i tried several times to flash it back scaley but when i try yo select device nothing shows up..no bt device shown anywhere...ive tried several times to talk to customer support but noone will call me back...my kid is about to murder me...plz help

Dr_C

273 posts

Which hardware did you update? With which firmware? Using what upgrade method e.g. usb cable or over air using nRF tools?

 

C

Andy P.

1557 posts


Community Moderator

I sugggest you contact Slot.IT.

dd213

9 posts

I'm sorry yes nRf tools and I'm a newbie and dove into this head first. My thought behind this is to get my son who at 11 has a passion and knowledge of cars the jus amazes me into something other than video games. I started my journey into slot cars in October to get this for my son for Xmas and i have spent so many man hours on research building tables and track and wiring and more research...I built 3 big tables with about 120 ft of track( analog) and after Xmas we wanted digital so sold my sled and bought ARC Pro sunset speedway and frustration on the complete lack of detailed info on this hobby has set in...if it weren't for the addiction it's become now I would've give up ...sorry just thought I'd give you a heads up on my whole deal..so I wanted to upgrade controllers and still be wireless and the only option was Slot it...I've had it for a month now and I've been unable to get it to work with anything but one Slot it car with type A chip can't even get it to work with my two other 15b chipped cars..I went to slot it and thought I was getting the right firmware but it wasn't clear what was what so I guessed the one that said Horby and now nothing works including the bluetooth...my iPads iPhones nothing can detect it...I'm so frustrated and now it's stopped us dead in our tracks and my son is ready to kill me

woodcote

691 posts

Hi dd213 - welcome to the forum.

 

There are a number of ways to use Slot.it oXigen components with Scalextric digital. However, at no point should you be changing the firmware on the ARC Pro powerbase. I suspect you have installed controller firmware onto the powerbase and that is why it no longer functions. Normally, it should be possible to re-instate the correct BLE v2.3 firmware, using the nRf tools app from here:  https://www.scalextric.com/uk-en/arc-firmware-update

 

However, if there is no BlueTooth connection to the powerbase, I suspect you will need to return it to base to be installed via the USB port.

 

If you are looking to use the ARC Pro system normally, but with better controllers, the Slot.it SCP2 with oXigen module controller is the correct upgrade. It is the SCP2 controller that requires the firmware upgrade to be able to connect to the ARC Pro power base. The ARC Pro power base uses the original Scalextric firmware (BLE v2.3). You will need to use Scalextric Digital compatible chips - either Scalextric C8515 digital plugs, Scalextric C7005/6 retro-fit chips or the Slot.it SP15B SSD chip. The Slot.it oXigen Type C1 chip is also compatible when flashed with SSD firmware and configured to work with AC power - but that’s a complicated and expensive solution to running ’normal’ ARC Pro. Other oXigen chips (A, B and original C type) do not work with ARC Pro or previous Scalextric digital powerbases.

 

In the future, you could migrate to a full oXigen system - or a hybrid version - using Slot.it controllers with oXigen firmware and oXigen chips. You can use the ARC Pro powerbase to provide track power for oXigen and the Scalextric pit lanes and lane changers are compatible with oXigen. No firmware updates are required for the Powerbase or lane changers. You can use ARC Pro controllers with oXigen - they will need a firmware upgrade from Slot.it to do this. Lap timing and race management in oXigen is achieved by placing magnets under the track and using the oXigen dongle attached to a computer running oXigen race mangement software.

 

If you have more questions on the controller firmware upgrade, I strongly advise that you contact Slot.it - I am sure they will take the time to respond. If the ARC Pro powerbase does not respond to the correct firmware being re-installed, contact Scalextric Customer Services.

 

Good luck!

Dr_C

273 posts

Yes, I suspect you have done as woodcote suggests... probably you loaded the wrong firmware onto the ARC PRO powerbase when yo were using nRF tools. I believe the version you need to use is now BLE v2.6 and please make sure it is for ARC PRO and not ARC AIR.

 

I suspect the firmware you used was from the slot.it website where there are two versions of firmware intended for the  ARC wireless throttle controllers... one to switch the controller to the oxigen system (not compatible with Scalextric powerbases) and the other (labelled Hornby) which switches the firmware back to compatibility with ARC PRO and ARC AIR.

 

Next step should be to getthe ARC PRO system functioning again... i.e. controllers functionng with the powerbase...

 

Hope this helps... good luck... and please let us know how you get on...

 

C

 

https://www.scalextric.com/uk-en/arc-firmware-update

Andy P.

1557 posts


Community Moderator

I have heard that Scalextric Customer care might be able to help you when you refash your powerbase by accident.

Asking is free...

dd213

9 posts

Yes it is Mr.Andy and I agree they can probably help me but I've been leaving messages on both gentlemans voicemails along with emails for the last week and a half to 2 weeks I've had the problem in fact that's why I've posted here..I've combed all the forums I could find just to make sure someone hasn't already had this issue so not to waste anyone's time. I've put so much money and energy into this so that my son and I have something we enjoy doing together while trapped in the house all winter. When I started all of this I could only hope he would take to it and we would have something to build on. There is a very limited amount of detailed information on the Internet for questions and or issues I've come across. Yes I'm new to this but I'm very mechanically inclined as well as tech savv in fact I'm a huge geek but I've struggled terribly with all of this and have even talked to Oliver at professor motor quite a few times and that's where most of the track PSU, 4 PM controllers and wiring came from not to mention the Slot it SCP-2 and O2 cartridge and chips I purchased from him...he's been a huge help at relieving some of my frustration...I know I screwed up with the firmware and I'm not even sure how...I'm just wanting to fix my screw up and get back to the fun part...racing slot cars with my boy

dd213

9 posts

I built everything from the ground up in about 6 weeks and my son was very surprised come Xmas morning...well worth the money and effort

 

Admin edit: Image upload failed - please ensure you use one of the image uploaders.

woodcote

691 posts

Hi dd213. Some people have installed incorrect firmware on their ARC Pro powerbase. The correct firmware is available on this website. You might be able to install it using the nRF tools app. If not, the powerbase would most likely need to be returned to base, possibly to the UK. Everyone seemed to get their powerbases working again, which is good news.

 

Dr_C and myself gave you some suggestions. Another suggestion is to ask the guys at Professor Motor to help you get this sorted out. You say that you chatted to Oliver and they sold you the kit - hopefully that might help them arrange a repair on your behalf? You could share with Oliver the information that Dr_C and myself have provided here.

 

I hope that helps.

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