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SMoved Thread: Arc pro won't connect to Samsung Galaxy S8?

Andy P.

1855 posts


Community Moderator

Arc pro don't connect to Samsung Galaxy S8? moved to here...

Jaguar76

4 posts

Hi!

Brand new to this forum and a novice to the digital world. I've been playing lots with analogue tracks for want while and wanted to step up into the big boys league. Bought a used Arc Pro power base and two power adaptors plus four wireless controllers and two lane switch tracks.

So far so good. I've connected the power base to my existing track and the two lane change tracks. Plugged in the two power adaptors and all seems well. The track gets power.

I haven't gotten around to "chip'ing" my cars yet, so I wanted to run analogue cars for now. I put the analog/digital switch to what I presume is the analogue position and the car runs, but it keeps stopping. I sa that this had to do with the powerbase bluetooth indicator light blinking orange, the suddenly green. And at green the car stops. So I thought I might had to have the powerbase connected to the app and downloaded the app. Saw that the phone finds the Arc Pro in the bluetooth list but it doesn't connect to it. When I try to manually connect it I can hear the powerbase click and something happens, but then it just goes silent and the phone says it cannot connect to the device.

What to do?

Andy P.

1855 posts


Community Moderator

As with any technology it is best to reduce the number of variables.Start by making sure the ARC APP is completely off and shut down. Restarting your device might help as well.Also make sure your operating system and the app are up-to-date.Unplug the power base, remove it from the layout and then plug it back in.Now try to get the app to connect in analog mode. You will know if you are in analog or digital mode because your analog cars will have constant power if the powerbase is in digital mode.If by chance you are in digital mode turn everything off again and switch the pwoerbase to anlog and try again.If the app is still not connecting see if you can borrow another device and see if it connects.

If it does connect then your  device has an issue for some reason. If it doesn't then there might be an issue with your powerbase (as you say it is used) and you shoudl contact Customer Care at the right for help.

Jaguar76

4 posts

@Andy P.

As with any technology it is best to reduce the number of variables.Start by making sure the ARC APP is completely off and shut down. Restarting your device might help as well.Also make sure your operating system and the app are up-to-date.Unplug the power base, remove it from the layout and then plug it back in.Now try to get the app to connect in analog mode. You will know if you are in analog or digital mode because your analog cars will have constant power if the powerbase is in digital mode.If by chance you are in digital mode turn everything off again and switch the pwoerbase to anlog and try again.If the app is still not connecting see if you can borrow another device and see if it connects.

If it does connect then your  device has an issue for some reason. If it doesn't then there might be an issue with your powerbase (as you say it is used) and you shoudl contact Customer Care at the right for help.

Thank you for advice. I have tried most of what you suggest, but not another device. I will try to get hold of another smartphone today and see if that can be the solution. 

woodcote

1059 posts

Hi Jaguar76 - welcome to the forum!

 

First things first: the ARC Pro powerbase is designed work fine in both analogue and digital mode without the app being connected. The small switch on the side selects analogue on the left and digital to the right. I'd recommended labelling the two positions (I always forget...). The way you tell digital mode is that a non-chipped car will hum loudly when placed on the track and won't move. In analogue mode, the same non-chipped car will be silent when stationary and move only when you press the throttle.

 

If you car keeps stopping, I would make of a note where it is stopping. If it is the same place(s) each time, then check the track condition and connections. There are some very good maintenance tips here: www.scalextric.com/uk-en/support/track-maintenance

 

You say that the main light on the powerbase is flashing orange - this is what it should do when the powerbase is on but there's no bluetooth connection (see page 5 of the Quick Start Guide). If it then goes solid green, it suggests there is a device connected by bluetooth to the powerbase, which is very odd if you do not have the app open on a device nearby. If it has gone solid red, it would indicate a short circuit. I wonder if you are getting green instead of red and you have a short - this would cause the cars to stop and the LED to change at the same time... Again check the track and the braids on the cars to see if any metal is bridging the two rails on the lane you are using. Does it happen on both lanes or just one? Does it happen with all the cars you have, or just one?

 

Another question: what is the model number and the rating (volts and amps) of your power supplies? ARC Pro requires two Hornby P9300 AC adapters providing 15 volts and 4 amps each. To run analogue, only one power supply is required, but it must have the 4 amp output. A less powerful power supply (or pair of supplies) could cause these problems.

 

The bluetooth connectivity almost certainly isn't the issue, in my opinion. However,  if you want to check this, I'd recommend trying an iPhone or iPad to check the connection - the Apple devices are pretty stable with the ARC app. There is a whole thread about device compatibility here: www.scalextric.com/uk-en/forum/arc-app-device-compatibility/

 

To save you trawling through twelve pages of posts, I'll summarise to say that Android device compatibility can be patchy. There are reports that some (older) Samsung devices work fine, but other newer Samsung models do not. A regular ARC user that I know reports on that thread that he has successfully run the lastest ARC app with Samsung S7, S8 and S9. So that's hopefully good news.

 

How the app should connect is that you first power up the powerbase, then launch the app. The blinking orange light on the powerbase will eventually turn a solid green when connected - this can take 5-10 seconds. A manual search and connection is not recommended. If you are switching between digital and analogue, I strongly recommend you do this with the app shut down and the light on the powerbase flashing orange.

 

Finally, as the ARC Pro powerbase was bought 'used', I would suggest asking the vendor if they had any problems with it. Personally, I would be nervous buying a complex powerbase like ARC Pro second-hand.

 

I hope that helps.

Andy Player

Jaguar76

4 posts

@woodcote

Hi Jaguar76 - welcome to the forum!

 

First things first: the ARC Pro powerbase is designed work fine in both analogue and digital mode without the app being connected. The small switch on the side selects analogue on the left and digital to the right. I'd recommended labelling the two positions (I always forget...). The way you tell digital mode is that a non-chipped car will hum loudly when placed on the track and won't move. In analogue mode, the same non-chipped car will be silent when stationary and move only when you press the throttle.

 

If you car keeps stopping, I would make of a note where it is stopping. If it is the same place(s) each time, then check the track condition and connections. There are some very good maintenance tips here: www.scalextric.com/uk-en/support/track-maintenance

 

You say that the main light on the powerbase is flashing orange - this is what it should do when the powerbase is on but there's no bluetooth connection (see page 5 of the Quick Start Guide). If it then goes solid green, it suggests there is a device connected by bluetooth to the powerbase, which is very odd if you do not have the app open on a device nearby. If it has gone solid red, it would indicate a short circuit. I wonder if you are getting green instead of red and you have a short - this would cause the cars to stop and the LED to change at the same time... Again check the track and the braids on the cars to see if any metal is bridging the two rails on the lane you are using. Does it happen on both lanes or just one? Does it happen with all the cars you have, or just one?

 

Another question: what is the model number and the rating (volts and amps) of your power supplies? ARC Pro requires two Hornby P9300 AC adapters providing 15 volts and 4 amps each. To run analogue, only one power supply is required, but it must have the 4 amp output. A less powerful power supply (or pair of supplies) could cause these problems.

 

The bluetooth connectivity almost certainly isn't the issue, in my opinion. However,  if you want to check this, I'd recommend trying an iPhone or iPad to check the connection - the Apple devices are pretty stable with the ARC app. There is a whole thread about device compatibility here: www.scalextric.com/uk-en/forum/arc-app-device-compatibility/

 

To save you trawling through twelve pages of posts, I'll summarise to say that Android device compatibility can be patchy. There are reports that some (older) Samsung devices work fine, but other newer Samsung models do not. A regular ARC user that I know reports on that thread that he has successfully run the lastest ARC app with Samsung S7, S8 and S9. So that's hopefully good news.

 

How the app should connect is that you first power up the powerbase, then launch the app. The blinking orange light on the powerbase will eventually turn a solid green when connected - this can take 5-10 seconds. A manual search and connection is not recommended. If you are switching between digital and analogue, I strongly recommend you do this with the app shut down and the light on the powerbase flashing orange.

 

Finally, as the ARC Pro powerbase was bought 'used', I would suggest asking the vendor if they had any problems with it. Personally, I would be nervous buying a complex powerbase like ARC Pro second-hand.

 

I hope that helps.

Hi Woodcote!

Thanks for all the info and advice.

I figured out some stuff today. The reason for the powerbase to start messing about with the power somehow had to do with me trying to connect to the PB via bluetooth manually. It seems it's not to find of that. When I booted the PB and did nothing more it works fine with both analog and digital cars in respective modes. So that's kind of sorted out now.

However I still can't get the app to connect. I contacted Scalextric and they suggested flipping about the switches underneath the PB, but that didn't help. So now I'm thinking it might be the Android phone... I've asked a friend who's got iOS to come by one day to test of it can be solved bu using an apple product. I'll post the result.

To answer some of your other questions I am running on a fairly good track that has been working fine with my old analog setup and the cars don't stop anywhere particular. It was definitely connected to the PB's shifting lights. I'm also running the Arc Pro PB with two original power supplys from Dcalextric. The 15v 4amp.

I hope it's only the Android problem... if so... that's a pretty big bug for Scalextric to figure out... if not I'm hoping that Scalextric can help out with som troubleshooting since the powerbase seems to work fine except the bluetooth connection. :)

woodcote

1059 posts

That's good you have the powerbase working perfectly without the app in both analogue and digital mode. That would suggest there is no fault in the power side of the powerbase, the track or the cars.

 

The issue would seem to be either the app or the bluetooth connection between device and powerbase.

 

Can I suggest three things you can try with your S8 before your friend comes round with his Apple device...

 

1) delete out the current ARC app and re-install from the Google Play store. A fresh install can often resolve glitches in the app. It is worth trying 2-3 times and test each time. There is the report from a regular ARC Pro user that the app works with his S8, so it is worth persevering.

 

2) install the older 'App Race Control (Legacy)' app from the Google Play store. This is the original version of the ARC app. It can be installed side-by-side with the latest app. See what happens when you run a race with the Legacy app.

 

3) turn off any other bluetooth devices in the vicinity so that the only possible connection is between ARC Pro and your S8.

 

I've written a guide to using the ARC app. There is a section on trouble-shooting faulty installs, compatibility issues, etc that might be worth you reading: slotracer.online/missing-manual/problems

 

Finally, can you describe exactly what is happening when your cars "keep stopping"? Are you saying this only happens when the app is connected and you are running in a race mode? What race mode are you using and what in-race features have you selected? Is it all cars, or just some cars?

Andy Player

Jaguar76

4 posts

@woodcote

That's good you have the powerbase working perfectly without the app in both analogue and digital mode. That would suggest there is no fault in the power side of the powerbase, the track or the cars.

 

The issue would seem to be either the app or the bluetooth connection between device and powerbase.

 

Can I suggest three things you can try with your S8 before your friend comes round with his Apple device...

 

1) delete out the current ARC app and re-install from the Google Play store. A fresh install can often resolve glitches in the app. It is worth trying 2-3 times and test each time. There is the report from a regular ARC Pro user that the app works with his S8, so it is worth persevering.

 

2) install the older 'App Race Control (Legacy)' app from the Google Play store. This is the original version of the ARC app. It can be installed side-by-side with the latest app. See what happens when you run a race with the Legacy app.

 

3) turn off any other bluetooth devices in the vicinity so that the only possible connection is between ARC Pro and your S8.

 

I've written a guide to using the ARC app. There is a section on trouble-shooting faulty installs, compatibility issues, etc that might be worth you reading: slotracer.online/missing-manual/problems

 

Finally, can you describe exactly what is happening when your cars "keep stopping"? Are you saying this only happens when the app is connected and you are running in a race mode? What race mode are you using and what in-race features have you selected? Is it all cars, or just some cars?

Hi!

I finallu got around to do some more testing. I got everything to work as I wrote earlier and tried adding som digital cars and that works well. So far so good. BUT I still cannot get the app to connect. I didn't read your answer until now and my firend with the Iphone just left. His Iphone 8 connected fine and things were looking good for a while, but when we got to try any of the race modes we failed when we got to the part were we was supposed to calibrate the cars. We followed the instructions but when we placed the cars onto the track lane one nothing more happende, we didn't get the next button so there was no way to finish the calibrating and we didn't get any further.... :( BUT after reading you answer I tried downoading the old Arc app and that connected fine from my S8! :) I haven't gotten around to test it very much yet, but I will! :)

Thank you so much for your advice! :) 

However, is there some advice for how to get the New app to work or do you think I just have to live with it beeing like this? And any idea about the trouble with calibrating the car from the newest apple app?

I am getting somwhere though and it's looking good for a christmas race! :) 

woodcote

1059 posts

If the Legacy app is working okay, then that suggests all is good with the powerbase. The iOS issue is discussed here: www.scalextric.com/uk-en/forum/arc-pro-ipad-not-calibrate-cars-no-next-step-button

 

Have you tried the delete / re-install procedure with the latest app? I reckon it could fix it. It is certainly worth a go. Do the fresh install, test it - if it doesn't work, try again and test. Personally, I would repeat this 4-5 times to give it every opportunity to work. That's how it is sometimes...

Andy Player

Andy P.

1855 posts


Community Moderator

There should be an update next week that should help the issue you described...

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